LEE, Won-Jun. Service Failure by Human, Service Recovery by AI Chatbot: The Impact of Justice, AI Efficacy on Recovery Effort. Virtual Economics, [S. l.], v. 7, n. 4, p. 48–63, 2024. DOI: 10.34021/ve.2024.07.04(3). Disponível em: https://virtual-economics.eu/index.php/VE/article/view/412. Acesso em: 2 apr. 2025.